"Persona took the time to understand our programs and made suggestions that add extra value They're part of the team not just a consultant to it."

Ali King Zurich Financial

"By including Persona's analysis exercise in our selection process, we were able to get a far better view of the candidates' strengths and weaknesses - this really helped us choose the best candidate for the role"

Andreas Kiefner Head of Global Strategic Planning, Sandoz

Performance Management

We believe that managing people's performance effectively is key to an organisation's success. So the focus of our Performance Management skills training isn't so much to teach managers how to fill out forms but to show participants that managing their teams' performance is a job worth doing properly.

We do this by:

  • Exploring the benefits that high quality performance management can bring to team members, managers and organisations
  • Having honest discussions with managers about the challenges that they may face when managing people's performance - and helping them to understand how they can overcome these challenges
  • Encouraging managers to see that managing people's performance should be a continuous activity, not just something done in a rush at appraisal time
  • Allowing participants to practise using a variety of different tools and techniques in a low risk environment
  • Ensuring that managers are familiar with their organisation's Performance Management process and understand why it exists
  • Explaining how performance management links in with other business processes, such as business planning, reward, succession planning.

What are the specific skills developed on these programmes?

  • Conducting high quality discussions about performance
  • Preparing for and running a performance review meeting
  • Setting objectives for team members
  • Assessing people's performance against objectives and competencies
  • Giving constructive feedback
  • Creating a robust development plan
  • Using coaching skills to get the best out of team members.

How are these skills developed?

The skills are developed in practice sessions using a mix of a case study (relevant to the client's business), plus managers' real-life examples and issues. Typically a course would include:

  • Exercises to practise setting objectives and creating development plans
  • Discussing how to deal with particularly difficult performance issues
  • Group discussions on areas such as choosing appropriate learning activities and ensuring that feedback is constructive
  • A performance review meeting roleplay based on the case-study - followed by skills feedback from trainer and colleagues
  • Learning reviews.